shopping guide

■ About the product
REI products are produced in small quantities and sold in limited quantities, so depending on the timing of your order, some products may be sold out.
In that case, our staff will send you an email notifying you of the cancellation of your order.

■Order flow <br>When you place the product in your cart and place your order, you will receive an order e-mail (automatic delivery).

*If you do not receive an automatic e-mail from us, please check that your registered e-mail address is correct.
Depending on your security software or e-mail software, e-mails may be automatically sorted into spam folders.
If you have set domain-specific reception as a countermeasure against spam, please change the setting.

After receiving your order, we will deliver the product according to your desired date and time.

■Delivery/shipping fee・Yamato Transport shipping fee: 550 yen nationwide (tax included)
Shipping fee is free for purchases of 11,000 yen (tax included) or more.

Designated delivery date: Within 5 days to 15 days from the date of order , 19:00-21:00

・Some areas such as Okinawa and remote islands may be delivered by Yu-Pack.
・Overseas delivery is not available.
・Delivery may be delayed due to poor operating conditions or bad weather.
・In some areas, it may not be possible to specify the arrival date and delivery time.
・If the product is returned to us due to a long absence, a return fee and re-delivery fee will be charged for re-delivery.
Please note that even if you purchase more than 10,800 yen (tax included), you will not be eligible for the benefits.

■Payment methods <br>You can pay by credit card, bank transfer, cash on delivery, convenience store payment, and various apps.

・Credit cards Acceptable credit cards are VISA, Mastercard, American Express, and JCB.
Credit card withdrawals are subject to the terms and conditions of each credit card member. Please contact your card issuer for details.

・It will be shipped after confirmation of payment by bank transfer. Please transfer to the following account within 7 days after confirming your order.
If payment is not received within 7 days, the order will be automatically canceled as there is no intention to purchase.

Financial Institution Name: Resona Bank Branch Name: Akihabara Branch Account Type: Current Account Number: 6123572
Account name: Rei Co., Ltd. *A transfer fee will be charged separately.

・Cash on delivery fee 330 yen nationwide Please pay to the shipping company at the time of product delivery.

·Convenience store settlement
Payment can be made at FamilyMart, Lawson, Seicomart, Ministop, and Daily Yamazaki.
*A separate fee will be charged.

■ Points
It is a great member point that you can earn 1 point for every 100 yen.
* Points cannot be used at directly managed stores. Also, please note that the member's card of the directly managed store cannot be used at the online shop.

■Returns and Exchanges <br>Please open and check the product as soon as it arrives. In the unlikely event that there is a defect, please contact us within 7 days after arrival.
If the same product is in stock, we will exchange it for a non-defective product, and if we do not have the same product in stock, we will exchange it for a product of the same value, or refund your money.
Please note that we cannot accept returns or exchanges even if the product is defective in the following cases.
・Items that have been delivered for more than 7 days ・Items that smell of cigarettes or perfume, or are damaged or dirty ・Items that have been used, washed, or repaired ・Invoices・Items whose product tags or packages (bags, cases, etc.) have been lost

We cannot accept returns or exchanges in the following cases. Please note.
・If the reason for the return or exchange is due to the customer's convenience We do not accept returns for reasons such as ordering the wrong item, the size does not fit, or the image is different.
・If the reason for the return or exchange is due to the characteristics of the product.
Depending on the product, there may be slight differences in size and color due to sewing and dyeing.
When ordering, please be sure to check the product information after understanding the above characteristics.

■ About the use of our shop <br>If you do any of the following, we will refuse to use our online shop. please note.
・If payment is not received by the due date without contacting us ・If the order has been canceled due to customer reasons